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KDCI

Offshore Staffing Since 2011

KDCI builds offshore teams for global businesses. We staff roles in accounting, customer service, ecommerce, HR, real estate, and more.

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Offshore staffing team standing together in an office

In short

What Is Offshore Staffing?

Offshore staffing is a hiring model where a provider supplies full-time specialists who work inside your team, under your direction. It's not project outsourcing. KDCI recruits, employs, and manages these specialists in the Philippines. They join your tools, meetings, and workflows. Choose one dedicated specialist or a managed team with a KDCI team lead. You pay one monthly fee per seat, with no local entity, payroll, or severance to handle.

  • Two models: one specialist or a dedicated team
  • KDCI employs the staff. You direct the daily work.
  • Roles across finance, CX, design, IT, legal, and back office
  • Full IP ownership and one monthly invoice

Two engagement models

Hire One Specialist, or Hand Over a Function

Our staffing isn't just about adding headcount. You choose who oversees the daily work and how much of a function you hand off.

Engagement model

Dedicated Teams

A full-time team embedded in your workflow, supervised and managed by KDCI.

You get the output of full-time staff without the overhead of hiring them directly. Your team works only on your business, in your hours, with your tools and channels. KDCI handles HR, payroll, performance management, and quality checks. You direct the work. We handle everything else.

Best for:

  • Ongoing roles that need steady daily output
  • Teams that want dedicated capacity without hiring overhead
  • Businesses scaling a function over 6+ months

Industries we serve

Offshore Teams Built for Your Industry

Pick the specialty that matches the work your team needs done.

Accounting & Finance

Customer Support

Engineering

Healthcare

Human Resources

Insurance

IT & Development

Real Estate

Retail & Ecommerce

Travel & Hospitality

Roles we staff

The Remote Staffing Services We Provide

KDCI runs dedicated offshore teams across the back office, front office, and creative studio. Here are the roles we staff, grouped by area.

  • Finance and back officeAccounting and finance, insurance back office, data processing, and supply chain and procurement support.
  • Customer experienceVoice, email, and chat support desks, order management, and the reporting behind them.
  • Creative and marketingProduction design, photo editing, SEO and content, and email and campaign operations.
  • Technical and professionalSoftware development, IT and cybersecurity, engineering support, legal support, healthcare admin, HR, property management, and real estate.
Ask about a specific role
Team collaborating around a laptop in an office

The management layer

You Manage the Work. We Manage the People.

Offshore teams rarely fail because of talent. They fail because of poor management. KDCI makes sure you keep the specialists you need and that they're well managed, even from 8,000 miles away.

  • Employment and compliancePhilippine contracts, payroll, statutory benefits, and severance sit with KDCI, not you.
  • Attendance and coverWe handle shift schedules, leave planning, and absence cover, so gaps never reach your calendar.
  • Performance and retentionReviews, career paths, funded training, and yearly pay benchmarks: the things that keep good people.
  • Security and workspaceManaged devices, NDAs, least-privilege access, and secure offices in Metro Manila.
Team members greeting each other in an office

Track record

Fifteen years of running other people’s teams

Professionals placed across 9 industries

700+

Professionals placed across 9 industries

Staff placed with a single client

40+ Strong

Staff placed with a single client

Retention rate on original hires

92% Stay

Retention rate on original hires

From scoping call to placement

2-Wk Ramp

From scoping call to placement

How it works

From Role Spec to a Working Specialist

We follow the same four steps whether you're filling one seat or building an eight-person team.

  1. STEP 01

    Scope the role

    A 20-minute call on the role, workload, tools, and shift. You get a written role spec and an estimated monthly price.

    Days 1–2

  2. STEP 02

    Shortlist and interview

    We send 3–5 vetted candidates per seat, with test results and work samples. You interview them your way.

    Days 3–8

  3. STEP 03

    Onboard into your process

    We set up contracts, devices, system access, and a security review. You also get a named KDCI team lead for your account.

    Days 9–14

  4. STEP 04

    Run and review

    Weekly output reviews with your account manager, monthly performance reports, and quarterly check-ins as your needs change.

    Ongoing

Start with a scoping call

Included as standard

What Every Offshore Staffing Engagement Includes

These aren't add-ons. They're the difference between an offshore team and a list of remote contractors.

  • Full-time dedicated staffAssigned to you only. Never pooled, rotated, or shared across clients.
  • A named KDCI contactOne person accountable for the account, not a ticket queue.
  • Recruitment and replacementSourcing, vetting, and a free 30-day replacement if the fit is wrong.
  • Managed devices and facilitiesCompany hardware, monitored access, and secure offices in Metro Manila.
  • Monthly performance reportingOutput, quality, and utilization on one page you can forward.
  • Full IP ownershipEverything produced is contractually yours from day one.
See what a seat costs

Compare the models

Which Setup Works Best for You: Individual Specialist or Dedicated Team?

The real test isn't budget. It's whether someone on your side has the time and authority to supervise the work every day.

Individual SpecialistDedicated Team
Best whenYou have one clear gap, one manager on your side, and want to test the model firstA whole function is moving offshore, and the workload is steady
Typical size1–2 seats3–15 seats or more, plus a KDCI team lead
Who manages day to dayYour manager sets priorities and reviews output. KDCI handles employment and performance.A KDCI team lead runs the queue and keeps quality high. You set priorities and review results.
Ramp timeAbout two weeks to start, 30–60 days to full productivityTwo to four weeks to start, 60–90 days to full handover of the function
Cost behaviorLinear. Each seat costs about the same as the lastCost per seat drops as the team grows, since the lead, onboarding, and know-how are shared
Cover for absenceYou absorb it, or add backup cover as an extraBuilt in. Cross-trained members cover leave, illness, and turnover.
How it scalesAdd seats one at a time as each proves its valueAdd capacity inside the existing team, with no new management work for you

Most clients start with one specialist and move to a team within a year. Going the other way is rare. It usually means the workload was never steady.

How to choose

Getting the Work Done, Not Just Increasing Staff

Most companies use remote staffing to add headcount, but that's not where it works best. The deciding factor is who will supervise the work every day. That answer tells you which model will hold up and which will fail.

When Does a Dedicated Team Beat Individual Hires?

  • A Steady Flow of Work. A dedicated team can handle an accounts payable queue, a support desk, a design request board, or anything with a backlog that refills every morning.
  • Whole Functions, Not Single Tasks. A team can run an entire function, not just one task, and keep it running smoothly.
  • An Ever-Present Workforce. Three people with the same training can cover for each other when one takes time off.
  • Steady Growth. Adding one person to an existing team takes less management than building a new team from scratch.

When One Specialist Is the Better Choice

  • The role is clear and self-contained. One bookkeeper, one designer, or one developer, with a named manager on your side who has time to direct them.
  • You're testing offshore staffing. One seat is the cheapest honest experiment. Run it for a quarter before you commit to a structure.
  • The work is something only you can oversee. Some roles only make sense when your own team makes the judgment calls.

The Hidden Coordination Cost of a Single Remote Hire

Hiring one remote specialist doesn't remove management. It moves it. Without a local lead, oversight lands on your manager's calendar, often at an awkward hour. Plan for three to five hours a week of real supervision in the first two months. Use that time to set priorities, review work, correct course, and give context. The load drops sharply after ramp-up, but with a single hire it never goes away completely. Budget for it, and you'll get the results you're paying for.

When Offshore Staffing Isn't the Right Fit

  • No one on your side can give weekly feedback for the next quarter. Remote teams fail from slow feedback long before they fail on skill.
  • The process lives in one person's head, and there's no time to write it down.
  • You need someone to define what the function is. That's a leadership hire, and no staffing model replaces it.
  • The work is under 10 hours a week. A project-based vendor is a better fit than a full-time hire.

Social proof

What clients say

"I’ve been working with KDCI for the past 8 years, and they’ve made such a huge impact in my business. The team I’m working with is proactive, responsive, dependable and more importantly executes each project in a timely manner."
Brian PucinelliOwner, Avanti Technology, Inc.
"The KDCI team is professional, responsive, and truly committed to supporting our financial operations. We value the partnership we've built and look forward to our continued collaboration."
Neil SempioCFO, Bednark
"We have worked with KDCI since 2018, and over those years they have become a genuinely reliable partner for our content operations. From the start, the team has shown a consistent commitment to quality and a real willingness to engage with the standards and processes that matter to us."
Jenifer BoianiSenior Content Manager, Softonic

FAQ

Frequently asked questions

Still have a question? Talk to a specialist.

Still have a question? Talk to a specialist

Offshore staffing gives you named, full-time staff who work inside your team, under your direction. Traditional BPO sells an outcome or a volume of transactions. The staff stay behind a process wall, so you can't choose the people or change how the work gets done. A freelancer marketplace sells availability, with no employment, supervision, or continuity. KDCI specialists are our employees, dedicated to one client, and billed on one monthly invoice.

Sixteen function families, and we recruit to spec inside each one. The most common are accounting and finance, administrative support and virtual assistants, customer service, data processing, engineering support, healthcare administration, HR, insurance back office, IT and cybersecurity, legal support, property management, real estate support, marketing and SEO, software development, supply chain, and production design. If a role sits outside that list, feel free to inquire with us, but the vetting process is the same.

It depends on the model. With an individual specialist, your manager sets priorities and reviews output while KDCI handles employment, attendance, performance and retention. With a dedicated specialist team, a KDCI team lead runs the day-to-day task queue and holds the quality standard, while you can review outcomes rather than tickets. In both cases, you never carry Philippine employment liability.

As a fixed monthly fee per seat. The fee covers salary, statutory benefits, equipment, workspace, recruitment, security and management, so there is no separate placement fee or equipment charge. Rates vary by role, family, seniority, and shift. Dedicated teams price lower per seat than individual hires because onboarding, supervision and domain context are shared across the team.

Three months, then monthly; however, we will require 30 days’ notice to end or change scope. Those three months are the shortest period in which a new specialist can realistically ramp up, learn your process and demonstrate value, so shorter terms tend to measure onboarding rather than performance. Scaling up or down inside an engagement is handled at the quarterly scope review.

All output and intellectual property is assigned to you contractually from day one. Staff work is managed on guarded company devices from within secure facilities in Metro Manila.

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Ready to Build Your Offshore Team?

Tell us the roles and the work you need done. We'll send a shortlist, a start date, and a fixed monthly price, usually within five business days.

Book a discovery callSee engagement models

No obligation. If we're not the right fit, we'll tell you.