Customer Support Services
Get a dedicated team that answers fast, solves problems without the back-and-forth, and sounds like your brand. Phone, chat, email, and social, covered 24/7 from the Philippines.
A Support Team That Cares for Your Customers Like You Do
Your customers don't care who's behind the reply. They care that it's quick, friendly, and right. That's the bar we set for our customer support services.
We hire people with patience and heart. We train them on your product. Then we plug them into the tools you already use. Your customers won't notice a handoff. They'll just notice that getting help got a lot easier.
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
Customer Support Services for
Every Channel Your Customers Use
Your customers reach out wherever it's easiest for them. We make sure someone great is there to answer.
Phone and Call Support
Real people pick up. Our call center customer support services cut hold times and stop calls from bouncing between departments.
Live Chat Support
Catch shoppers while they're still on your site. Quick, friendly chat replies answer questions and help save the sale.
Email and Ticket Support
Say goodbye to a packed inbox. Every ticket gets a thoughtful, personal reply, not a copy-paste answer.
Social Media Support
Our social media customer support services answer DMs and comments fast, before a small complaint becomes a public one.
AI Agent Support
Tier 1 and Tier 2 troubleshooting for software, apps, and devices, with clean handoffs to your product team when needed.
Human-in-the-Loop Escalation
Multilingual customer support services that help customers in the language they're most comfortable with.
We'll help you figure it out on a quick call.
Ready to Work in the
Tools You Already Use
No messy switch. Our agents know the helpdesk, CRM, and phone platforms support teams use every day.
From First Call to Fully
Staffed in 5 Simple Steps
A clear path from "we need help" to a support team that's taking real conversations.
- Day 1
Discovery Call
Tell us about your customers, channels, ticket volume, and goals. We'll map out the team you need.
- Week 1
Your Custom Plan
You get a clear proposal with team size, coverage hours, and pricing. No surprises.
- Weeks 2 to 3
Hiring and Training
We recruit and screen your agents. Then we train them on your product, your tone, and your tools.
- Week 4
Go Live
Your team starts handling real conversations, with a team lead keeping a close eye on quality.
- Ongoing
Improve and Scale
We review results with you, fine-tune the process, and add agents as your volume grows.
The Results Our
Clients Talk About
Faster replies. Happier customers. Less stress on your in-house team. Here's what that looks like in real life.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
Shout out to operations team members all of you, especially our support call agents. We recently received our monthly bill from Call Experts who handles calls we cannot answer and the impact you are all making is stellar. Everyone at Cedar can have an impact, and all of you are crushing it. GO TEAM !!
FAQ
Customer Support Services FAQs
It's when you hire an outside partner to handle customer questions and issues for you. That can cover phone calls, emails, live chat, and social media messages. The partner hires, trains, and manages the agents. You get a full support team without building one from scratch.
It depends on your team size, channels, coverage hours, and how complex your product is. Outsourcing to the Philippines usually costs much less than hiring locally in the US, UK, or Australia. Book a call and we'll give you a clear quote based on what you actually need.
Yes. We can cover your support around the clock, including nights, weekends, and holidays. You can also start with business hours and add more coverage later.
Yes. We can help you set up a chatbot that answers common questions any time of day. When a customer needs more help, the chat moves to a real agent. No one gets stuck in a loop.
We start with a deep dive into your product, policies, and brand voice. Agents study your knowledge base and past tickets before they go live. Team leads keep coaching them as your product changes.
Most teams are up and running within a few weeks. The exact timeline depends on your team size and how much product training is needed.
Of course. Add agents before a busy season or a big launch, then scale back when things settle. Your support grows with your business.
You get a dedicated team, not a shared pool of agents juggling a dozen clients. We learn your brand, work in your tools, and stay accountable for results. And you always have a clear view of how your support is performing.
Ready to Upgrade Your
Customer Support Services?
Tell us what your customers need, and we'll build customer support services around it. One quick call is all it takes to get started.