Recruitment for your ecommerce requirements
We recruit candidates based on your store, marketplaces, processes, software, order volume, and the exact work the role will handle.
Ecommerce Solutions
For brands and retailers needing support with orders, customer inquiries, product information, and returns. Keep your day-to-day operations moving as order volume changes.
An Ecommerce Solution Built Around Your Store
Build a dedicated team that works in your systems and supports daily ecommerce operations, from order fulfillment services and customer support services to product data entry services, back office support, and returns management.
What your ecommerce team gets with KDCI:
- ✓Professionals matched to your store, marketplaces, and workflow
- ✓Screening for ecommerce experience, communication, and attention to detail
- ✓Predictable monthly support and lower operating overhead
- ✓Support across Shopify, marketplaces, order, catalog, and support platforms
- ✓Onboarding, management, and team development
You direct the work. KDCI handles employment and operational support.
A Dedicated Ecommerce Team With Full Operational Support
KDCI builds dedicated ecommerce teams in the Philippines and supports the people behind the work. We shape the team around your store, marketplaces, order volume, software, schedule, and service requirements.
Candidate screening and skills assessment
Candidates are assessed for relevant experience, communication, attention to detail, and fit with your team before you make a hiring decision.
Onboarding and workflow integration
Your new team members learn your tools, standards, communication style, and escalation process before taking on live work.
HR, payroll, and employee benefits
We handle HR, payroll, and employee benefits administration so your internal team can stay focused on customers, merchandising, and growth.
Professional workstation and secure office
Every team member works from a professional workstation in a secure office setup with controlled access.
Ongoing team management and development
We support performance, training, and team development so your offshore professionals stay aligned as your business grows.
Ecommerce Roles You Can Build Into Your Team
Choose one specialist for focused support or combine these roles into a dedicated offshore ecommerce team.
- Data Entry Specialist
- Product Information Management Specialist
- Order Management Specialist
- Supply Chain Coordinator
- Ecommerce Manager
Client Success Stories
Retail and ecommerce teams rely on KDCI professionals as a long-term part of how they work.
★★★★★
Making Our Company Better
“What started out as a few agents has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count them as part of our Cedar family. Thank you so much, KDCI, for making our company better.”
RR
Rachel RoseCedar Management Group
★★★★★
Always Willing to Go the Extra Mile
“We have found KDCI to be a consistently reliable partner, always willing to go the extra mile to ensure our valued customers receive the best possible service.”
CM
Chris McCalebCPO Commerce
★★★★★
A Regular Part of Our Team
“We had a lot of difficulty finding qualified talent in the United States. We love our KDCI team. They are just like a regular part of our team, even though they are thousands of miles away.”
JH
Jason HalfakerKole Imports
Ecommerce Platforms KDCI Talents Are Already Trained On
We recruit professionals who already know the platforms in your workflow and train them on your internal standards, processes, and service requirements.
Planning an Ecommerce Team?
Need experience with another platform? Add it to the role requirements, and we will include it in the candidate search.
Compare Your Ecommerce Staffing Options
Compare how the team works, what support is included, and how well each model can fit into your existing retail or ecommerce operation.
| Feature | KDCI Outsourcing | Other Outsourcing Companies |
|---|---|---|
| Talent quality | Screened professionals matched to your store and role requirements | Screening standards differ by provider |
| Service coverage | Customer support services, fulfillment, catalog work, back office support, and returns | Coverage depends on the provider |
| Scalability | Add roles as order and ticket volumes change | Scaling may be less flexible |
| Platform experience | Talent matched to the ecommerce tools and marketplaces you use | Available platform expertise may be limited |
| Ongoing support | Recruitment, onboarding, HR, facilities, and team management | Management models vary |
| Cost structure | A planned monthly team cost based on roles and requirements | Pricing and inclusions vary |
| Integration | A dedicated team trained on your workflows and standards | Onboarding may be standardized |
How We Build Your Ecommerce Support Team
You set priorities and direct the work. KDCI handles recruitment, setup, and the operational support behind your offshore team.
- 01
Review your store workflow
We review your order flow, ticket volume, catalog work, return process, marketplaces, peak periods, and the tasks that slow your current team down.
- 02
Define the right role mix
We map responsibilities, coverage hours, platforms, experience levels, and team structure around the support your store needs.
- 03
Recruit for your platforms and volume
We screen professionals for the work they will actually perform, including order management, product information, supply chain coordination, customer support, returns, and store operations.
- 04
Onboard into your operation
Your new team members learn your tools, service standards, communication style, and escalation process before taking on live work.
- 05
Support the team as demand changes
KDCI continues to support HR, payroll, facilities, performance, and team development, and helps you add capacity as order and ticket volumes change.
One Offshore Team for Every Ecommerce Need
Orders, customer support, product information, marketplaces, returns, and back office work. Your KDCI team works inside your systems and follows your processes.
Orders and Store Operations
- ✓Order processing and fulfillment support
- ✓Inventory and stock coordination
- ✓Marketplace order management
- ✓Back office support
- ✓Operational reporting
Customer Support and Returns
- ✓Email, chat, and marketplace support
- ✓Order status and delivery inquiries
- ✓Returns and refunds management
- ✓Escalation and issue tracking
- ✓Customer service reporting
Product and Marketplace Support
- ✓Product data entry services
- ✓Product information management
- ✓Marketplace listing updates
- ✓Catalog quality checks
- ✓Promotions and merchandising support
FAQs About Ecommerce Solutions and Outsourcing
Can’t find what you’re looking for?
What ecommerce work can I outsource to KDCI?
You can outsource customer support services, order processing, order fulfillment services, catalog maintenance, product data entry services, inventory coordination, back office support, and returns management. If your role is not listed, KDCI can recruit based on your requirements.
How do you assess ecommerce candidates?
We screen candidates against your required experience, platform knowledge, communication skills, schedule, and work setup. Role-specific assessments and client interviews can be included before you choose who joins your team.
How many orders, tickets, or SKUs can a team handle?
Capacity depends on the complexity of the work. During discovery, we review your current volumes, service targets, and peak periods so the team size matches the workload.
Can one person handle customer support and order fulfillment?
For lower volumes, one person may be able to cover both customer inquiries and order processing. As demand grows, separating these functions helps protect response times, accuracy, and accountability.
Can the team scale for seasonal demand?
Yes. KDCI can recruit and onboard additional team members as volume grows. Planning ahead for expected peaks gives new hires time to learn your systems and service standards.
How does a returns specialist work with our current process?
Your specialist is trained on the return rules and steps already in place, whether you manage them in Shopify, WooCommerce, Amazon, eBay, Walmart, or another system.
Will the offshore team work with our existing staff?
Yes. Your KDCI professionals can join your communication channels, meetings, tools, and reporting process. A client services manager also serves as your ongoing point of contact.
Will the team use our existing ecommerce platforms?
Yes. We recruit for the platforms you already use and can include Shopify, WooCommerce, Magento, Amazon Seller Central, analytics, marketing, and support tools in the role requirements.
Ecommerce Solutions That Keep Your Operations Moving
Get the people you need to keep orders, customer requests, product information, and returns moving without adding local headcount. KDCI can build a dedicated ecommerce solution for customer support services, order fulfillment services, product data entry services, back office support, and returns management.
Tell us which roles you need, and we’ll help you build the right ecommerce team.