Pre-sale questions
Sizing, pricing, shipping, stock. We clear up the questions that stand between a visitor and checkout.
Outsourced Live Chat Support Services
Trained live chat agents from the Philippines who answer your visitors in real time, help them buy, and support your customers day or night.
What Outsourced Live Chat Support Does for Your Business
People who open a chat are often close to buying. Outsourced live chat support puts trained agents in that window, so questions get answered before visitors leave.
A live chat partner worth hiring should:
- Reply fast, even at peak hours
- Juggle a few chats at once
- Match your brand's voice
- Suggest products only when it helps
- Check chat quality regularly
- Keep customer data safe
- Cover nights, weekends, and sales
- Hand off tricky issues with full context
If your chat misses a few of these, it's likely costing you sales.
A Live Chat Support Service for Every Stage of the Sale
Some visitors are browsing. Some are ready to buy. Some need help after they've paid. Your team knows how to handle all three.
Guided selling
We point customers to the right product, bundle, or offer based on what they actually need.
Order and account help
Tracking, order changes, cancellations, and login issues, sorted right in the chat.
Live chat support 24/7
Night owls, weekend shoppers, customers in other time zones. Someone is always there to help.
Chatbot backup
Let your bot handle simple FAQs. Our agents step in the moment a customer needs a real person.
Chat quality and insights
Regular reports on chat volume, wait times, top questions, and chats that led to a sale.
Works With the Live Chat Support Software You Already Use
Already have a chat tool on your site? Our agents learn it fast. Still choosing one? We'll help you pick live chat support software that fits your site and budget.
Are Chats Going Unanswered?
Tell us how many chats you get and when they come in. We'll show you what outsourced live chat support could look like for your business. No pressure. No hard sell.
Outsourcing Live Chat Support vs. Other Options
You can staff chat in-house, lean on a bot, or bring in a dedicated team. Each one has trade-offs. Here's a quick side-by-side.
| Comparison | KDCI dedicated team | In-house hire | Chatbot only |
|---|---|---|---|
| Cost | Offshore rates with clear pricing | Salary, benefits, and tools | Monthly software fee |
| Hours | Day, night, and weekend shifts | Mostly office hours | Always on |
| Tricky questions | Handled by trained people | Handled by trained people | Often gets stuck |
| Selling | Suggests the right products naturally | Depends on the hire | Limited to set scripts |
| Quality checks | Regular chat reviews and scoring | Depends on your manager's time | No human review |
| Scaling | Add agents for sales and peak seasons | Slow to hire and train | Easy, but quality can drop |
| Management | We handle hiring, HR, and payroll | You manage everything | You maintain the scripts |
How We Set Up Your Outsourced Live Chat Support
Getting started is simple. We do the heavy lifting, and you stay in the loop at every step.
01Discovery call
We look at your chat volume, your busiest hours, and the questions customers ask most. You'll walk away with ideas, even if you don't hire us.
02Chat playbook
We write your greetings, tone guide, saved replies, offer rules, and escalation steps. You approve everything before launch.
03Agent matching and training
We match you with agents who fit your industry, then train them on your products, policies, and chat tool.
04Go live
Your team starts taking chats, with close quality checks in the first few weeks so small issues get fixed early.
05Review and improve
We share regular reports, spot patterns, and sharpen replies. Your chat gets better the longer we work together.
Everything Your Live Chat Support Service Needs, From One Team
From the first greeting to the final follow-up, we cover it all. One team. One point of contact. No juggling vendors.
Customer chats
- Pre-sale questions
- Product recommendations
- Order tracking and changes
- Returns and refunds
- Account and login help
- Proactive chat greetings
Tools and automation
- Chat widget setup
- Saved replies and shortcuts
- Chatbot flows and handoffs
- Routing and tagging rules
- Help center links in chat
- CRM notes and ticket creation
Quality and growth
- Chat quality reviews
- Customer satisfaction ratings
- Wait time and response reports
- Sales-assisted chat tracking
- Peak season coverage
- FAQ and site feedback
FAQ
Your Questions About Outsourced Live Chat Support, Answered
We handle your website chat from start to finish. That covers pre-sale questions, order help, product suggestions, escalating tricky cases, and reporting on how chat is doing.
Yes, if you need it. We can staff day, night, and weekend shifts, or just cover your busiest hours. You pick the schedule.
It depends on your hours, how many agents you need, and how complex your chats are. After a short discovery call, we'll send a clear quote with no surprise fees.
Usually when chats go unanswered after hours, your in-house team is stretched, or you have a big sale coming up. If any of those sound familiar, it's worth a conversation.
It depends on the chat. Simple questions let an agent handle a few at once. Technical or high-value chats get more focus. We'll suggest the right setup on your call.
Yes. Our agents work in tools like Zendesk Chat, Freshchat, Gorgias, HubSpot, Intercom, LiveChat, Tidio, and Drift. If you don't have one yet, we'll help you choose.
Not if it's done right. We build a tone guide with you, train agents on it, and review chats regularly so every conversation sounds like your team.
We hire regularly. Visit our Careers page to see open chat support roles and other remote positions.
Turn More Chats Into Sales With Outsourced Live Chat Support
Tell us about your chat volume, your busy hours, and what you want chat to do for your business. Book a free call and we'll map out a live chat team that fits. No pressure. Just a helpful conversation.