Targeted recruitment
We recruit travel and hospitality professionals based on your service model, systems, markets, shift coverage, and guest experience standards.
Travel and Hospitality Outsourcing
Build a dedicated travel and hospitality outsourcing team for reservations, guest support, travel planning, insurance assistance, marketing, and revenue reporting.
Strengthen Your Travel and Hospitality Operations
Your KDCI team learns your booking flow, guest service standards, escalation paths, travel policies, and operating rhythm, then supports the work that keeps every trip and guest interaction moving.
Whether you need one specialist or a complete offshore team, our travel and hospitality outsourcing services add reliable capacity without forcing you to replace the systems or processes that already work.
What you can expect from KDCI:
- ✓Travel and hospitality talent matched to your requirements
- ✓Screening for service skills, accuracy, and communication
- ✓Lower recruitment and employment costs
- ✓Work inside the booking and hospitality platforms you already use
- ✓Onboarding and day-to-day management support
A Dedicated Team With Full Operational Support
KDCI builds great teams in the Philippines and supports the people behind the work. We develop a monthly plan around the roles you need and the operational support required to help them succeed.
Screening and skills assessment
Candidates are screened for communication, service judgment, systems familiarity, attention to detail, and fit with your team before you make a hiring decision.
Onboarding and workflow integration
Your team is set up in your reservation, CRM, property, or travel platforms and trained on your service standards and escalation process so they can settle in quickly.
HR, payroll, and benefits
We handle HR, payroll, and employee benefits administration so your travel and hospitality leaders can stay focused on operations and guests.
Workstation and secure office
Every team member works from a professional workstation in a secure office environment with controlled access.
Training and performance support
Ongoing team management, performance support, and training help your specialists keep improving as demand, seasons, and guest expectations change.
Travel and Hospitality Roles You Can Outsource
Build the right mix of specialists for guest support, reservations, travel planning, insurance assistance, marketing, and revenue reporting.
- Revenue Analyst
- Travel Consultant
- Reservations & Guest Support Agent
- Travel Insurance Agent
- Hospitality Marketer
Need a different travel or hospitality role?
Tell us what the work requires. We can customize a role around your preferred experience level, travel systems, hospitality workflows, shift coverage, and guest service standards.
Client Success Stories
Businesses rely on KDCI teams as a long-term part of how they operate.
RR
Rachel RoseCedar Management Group
“Making our company better”
“What started out as a few agents has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count them as part of our Cedar family. Thank you so much, KDCI, for making our company better.”
CM
Chris McCalebCPO Commerce
“Always willing to go the extra mile”
“We have found KDCI to be a consistently reliable partner, always willing to go the extra mile to ensure our valued customers receive the best possible service.”
JH
Jason HalfakerKole Imports
“A regular part of our team”
“We had a lot of difficulty finding qualified talent in the United States. We love our KDCI team. They are just like a regular part of our team, even though they are thousands of miles away.”
Travel and Hospitality Tools Your KDCI Team Can Use
We recruit professionals who already know the platforms used across travel and hospitality, then train them on your service standards, workflows, escalation rules, and reporting requirements.
Planning a Travel or Hospitality Team?
Tell us what the work requires. We can customize a role around your preferred experience level, travel systems, hospitality workflows, shift coverage, and guest service standards.
Need experience with another platform? Include it in your requirements, and we will make it part of the candidate search.
Travel and Hospitality Outsourcing Comparison
Compare how the team works, who it answers to, and what support comes with the service.
| Feature | KDCI Outsourcing | Other Outsourcing Companies |
|---|---|---|
| Dedicated support | Full-time professionals integrated into your workflow | May use a shared team or rotating contacts |
| Pricing approach | A tailored team plan based on your exact roles and requirements | Pricing and inclusions vary by provider |
| Travel and hospitality expertise | Candidates screened for your platforms, processes, and requirements | Experience depends on the provider and service tier |
| Data security | Controlled access and compliance-aligned data handling | Security standards vary by provider |
| Process integration | Team members work in your existing systems and approval process | Onboarding may follow a standard provider process |
| Scalability | Add roles and capacity as your needs change | Expansion may require a new service agreement |
| Operational support | Recruitment, HR, facilities, and ongoing management are included | Inclusions vary by engagement model |
How Our Travel and Hospitality Outsourcing Work
You set priorities, approve workflows, and direct the work. KDCI handles recruitment, setup, and the operational support behind your team.
Discovery call
We learn about your travel and hospitality operation, platforms, operating calendar, and the gaps you need to fill right now.
Team plan
We map the roles, experience levels, and support you need into a monthly plan built around your operating priorities.
Recruitment and screening
We source candidates, assess their service skills and accuracy, and shortlist the people who fit. You interview and choose.
Onboarding and integration
Your team is set up in your travel and hospitality platforms, trained on your guest service standards and escalation process, and aligned to your operating schedule.
Ongoing support and growth
We manage HR, payroll, facilities, and performance support, and help you add capacity as your business grows.
One Offshore Provider for Travel and Hospitality Support
Reservations, guest support, travel planning, service recovery, marketing, and reporting. Your KDCI team supports the work using your platforms, policies, and service standards.
Reservations and Guest Services
- ✓Reservation and booking support
- ✓Guest inquiries and service coordination
- ✓Itinerary updates and confirmations
- ✓Cancellations, changes, and rebooking
- ✓Guest issue escalation and follow-up
Travel Operations and Reporting
- ✓Travel reporting and dashboards
- ✓Management reporting
- ✓Budgeting and forecasting
- ✓Revenue and performance analysis
- ✓Travel documentation support
Marketing and Back-Office Support
- ✓Targeted recruitment and screening
- ✓Onboarding and workflow integration
- ✓HR, payroll, and benefits administration
- ✓Workstation and secure office setup
- ✓Training and performance management
FAQ
FAQs About Travel and Hospitality Outsourcing
You can outsource travel consulting, reservations and guest support, travel insurance assistance, hospitality marketing, revenue analysis, itinerary support, booking updates, guest communication, travel reporting, and related operational work. If the role is not listed above, KDCI can recruit around your specific scope.
Cost depends on the roles, experience levels, team size, and support you need. We build a tailored monthly plan around your requirements, so you know what is included before you start.
With KDCI, you get dedicated professionals who work inside your systems, controls, and approval process, while we handle employment and operations.
We screen candidates for relevant service skills, accuracy, communication, and fit with your team. Assessments are based on your role requirements, so your interviews can focus on the people who match.
Your KDCI team works within your approved systems and access controls. You decide which systems your team can use and keep your own permissions and approval controls in place.
Yes. KDCI can recruit revenue analysts and travel operations specialists to support booking trends, performance reporting, travel tracking, forecasting, and management reporting using your data and operating calendar.
Yes. Your KDCI professionals join your existing platforms, communication channels, and meetings. They take direction from your team and work as an extension of your in-house operation.
Timing depends on the roles, experience levels, and number of people you need. Once we understand your requirements, we will share a recruitment timeline for your team.
Build Your Travel and Hospitality Team With KDCI
KDCI can build a dedicated team for reservations, guest services, travel coordination, insurance support, hospitality marketing, travel reporting, and other essential travel and hospitality services.
Tell us which travel and hospitality roles you need, and we’ll help you build the right team.